Frequently asked questions

  • Dogs

    • We are unfortunately unable to package scored tablets. For animals weighing less than 5 kg, we advise opting for Anti-Stress Oral Solution (Ref. 170395), to be distributed with the feed or directly into your pet’s mouth.

    • First of all, you need to thoroughly clean the area your dog is marking, to remove all residual traces of urine.
      You then need to find out the reasons for marking: territory, females in heat in your dog’s adjacent surroundings, or other dogs marking their territory, etc.
      Lastly, you need to encourage your pet to mark his territory in another area (bush, tree, etc.).

      There are no repellent products which are 100% effective on this longstanding and deep-rooted behaviour; hence, it is important to also use positive reinforcement behavioural methods.

    • Marking and/or accidents may be related to numerous causes in dogs, and it is sometimes not simply a question of keeping them away from soiled areas, and is often more complex. For example, large puddles can be explained by difficulty holding on or by illness rather than a marking issue.
      In this case, Indoor Repellent should be used in conjunction with other methods.
      Lastly, if problems persist, please contact your veterinary surgeon.

    • Francodex Salmon Oil contains 4.6% EPA (eicosapentaenoic acid) and 5.2% DHA (docosahexaenoic acid), for 18.1% omega-3 (and 12.5% omega-6) in total.

      The airless bottle system used for Francodex Salmon Oil ensures the oil is adequately preserved. Without this system, the essential fatty acids would be rapidly oxidised by the air (which is the case when pump bottles and standard bottles are used for the first time). 

      Hence, fatty acids are preserved more effectively in an airless bottle, which guarantees the content stated on the label, throughout the duration of use.

    • Anti-parasite treatment with a collar or pipette must be combined with environmental anti-parasite treatment while treating other pets.

      If this is not the case, simply using a collar or pipette may not be enough to eradicate infestation.

      If you still see fleas despite treating your pets and the home environment, please feel free to contact us via the contact form.

    • With products in pipettes or collars (natural products or medications, and irrespective of the type of agent found in the product), hair loss or allergic skin reactions may occur at the application site.

      If your pet starts to scratch, you can clean the area with a flannel and a little soapy water. If symptoms persist, please contact your veterinary surgeon.

  • Cats

    • Marking and/or accidents may be related to numerous causes in cats, and it is sometimes not simply a question of keeping them away from soiled areas, and is often more complex.
      Sudden onset of marking and/or accidents may be related to a change in your cat’s environment, stress or illness, etc.
      Scratching may be explained by insufficient activity or a lack of “scratching” areas.  
      In such cases, Repellent should be used in conjunction with other methods. For instance, you should install scratching posts or litter trays, and use catnip spray to encourage your cat to use them.
      If problems persist, please contact your veterinary surgeon.

    • With products in pipettes or collars (natural products or medications, and irrespective of the type of agent found in the product), hair loss or allergic skin reactions may occur at the application site.

      If your pet starts to scratch, you can clean the area with a flannel and a little soapy water. If symptoms persist, please contact your veterinary surgeon.

    • Anti-parasite treatment with a collar or pipette must be combined with environmental anti-parasite treatment while treating other pets.

      If this is not the case, simply using a collar or pipette may not be enough to eradicate infestation.

      If you still see fleas despite treating your pets and the home environment, please feel free to contact us via the contact form.

  • SMALL ANIMALS

    • The formula of our vitamin C was modified slightly a few months ago, for regulatory reasons (changes in two preservatives and a flavouring). The new formula is clearly not very appetising for guinea pigs.
      We are currently doing all we can to modify the formula as quickly as possible to make it as appetising as the original formula.

      Please note that the product is not unsafe, but is simply not very appetising, which is why your guinea pig may not want to take it.

      To continue using your product, we suggest blending Vitamin C with a small amount of fruit juice to improve its flavour, until the new formula arrives. You may also return your products to the store, which will take charge of the aftersales service with us.

      You can also try Francodex Vitamin C tablets and treats to ensure your pet receives the required daily dose.

    • To ensure that your guinea pig receives the correct daily dose of Vitamin C, we advise you to use a Francodex Feeding Syringe (1-mL needleless syringe).

      For guinea pigs weighing less than 1 kg, we recommend administering approximately 0.5 mL per day, i.e. half a 1-mL syringe. You may also dilute the dose directly in your pet’s drinking bottle. In this case, we recommend adding 1 mL in 200 mL of water.

      A dose of 20 mg/kg /day (dose supplied by 0.5 mL) is sufficient for your guinea pig’s needs.

  • Birds

    • Environment Anti-parasite Spray is an environmental product and should not come into direct contact with birds.

      Before use, it is essential to remove the birds, clean and empty their cage (litter, perches, nests, feeders and drinkers, etc.).
      The product is then sprayed in the cage in short bursts, avoiding prolonged spraying. Allow to act for 3 minutes while airing the room.
      Repeat every 10 days.

  • Farmyard Poultry

    • Pounet is a plant-based food product and not a medicine; hence, there is no waiting time and you are perfectly able to continue eating your hens’ eggs while using this product.

    • The dosage of Pounet for chicks is the same as for adults. The dose ingested depends on the amount of water your chicks drink each day, hence they will receive the right dose.